OTM Coaching Group

Welcome to OTM Coaching Group, a premier coaching group recognized for creative and engaging training solutions aimed to transform and rejuvenate how we serve others in the workplace. We build our training programs using instructional design elements for the adult learner. Incorporating relevant work experience, emerging trends, academic research and evolving consumer behavior, we offer a variety of informative programs with intention to increase team building and drive sales.

Who are we ideal for?

OTM Coaching Group's mission is working with organizations who want to dig deep and improve their ability to authentically connect with their employees, their customers and build a solid foundation for mutually beneficial relationships to grow.

Why is this training important and relevant for corporations?

The three training pillars that OTM Coaching Group focuses on are driven by performance metrics that lead to significant opportunity areas for us to retain employees and customers with greater long term results. Through working on relationship foundations and building stronger and more meaningful connections, companies will learn how to better serve their employees and in turn maximize goals and profit margins.

1. Why a focus on Customer Service Training?

- 89% of consumers have switched to doing business with a competitor following a poor customer experience

2. Why a focus on Management Development?

- 57% of associates leave because of a bad manager relationships

3. Why a focus on Sales Training?

- Emotionally connected customers are 2x more valuable than highly satisfied customers in their lifetime spent at their company

Consider one of our SIGNATURE TRAINING PROGRAMS:

- Service Sundae®

First Training Offering Available: “Here’s the Scoop on Customer Service”

see our website for more information today!