Vector Security Networks: Professional Services

CUSTOMER RELATIONSHIPS

At Vector Security Networks, customer relationships are at the heart of what we do. We earn your trust by listening, advocating and following through on our promises.

To ensure you receive the best service possible, we have developed a Customer Relationship Management (CRM) program that uses a tailored approach to establishing and maintaining unique performance guidelines for each customer.

Our CRM program involves five key steps to assess and assure service quality:

- Account planning

- Customer collaboration

- Customer relationship planning

- Implementation

- Relationship maintenance

RETAILAN PROFESSIONAL SERVICES

Vector Security Networks’ RetaiLAN solution is a collection of core competencies specifically created to offer our customers a ‘white-glove’ approach to service delivery such as, CPE staging, onsite carrier and network installations, and asset tagging.

RetaiLAN Features and Benefits:

- Carrier Installation – Onsite carrier installations to confirm enabling technology ahead of network installation

- Vector Security Networks installation – 24×7 onsite, single technician, cost effective professional installation

- CPE Staging & Configuration – Results in Plug n’ Play for CPE while onsite, so our technician can get the job done fast

- Asset Tagging – POS, peripheral, network element tagging

- IP-Camera Installation

- Inside cabling work – Single dispatch, both tasks, saves time and money

- Demarc Extensions

- Store Move/Adds/Changes – New store device installation, store relocations, store closures

- Turn-Key Implementation

- Same Technicians for Install and Troubleshooting

- Single Dispatch Can Complete Many Service Requests

- Documented Process

- All Requests Treated with Sense of Urgency

- Access to over 60,000 technicians in North America alone