Telephone Doctor Türkiye

Since founded in 1997 Telephone Doctor Turkey has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources. In 2018, it has been carrying on its activities together with its overseas partners under the name of CCacademia. The experienced and dedicated team of industry insiders, trainers, and consultants of Telephone Doctor Turkey are committed to helping you to raise the strategic value of your contact center, optimize your operations and improve your customer service.

Telephone Doctor Turkey is the leading provider of comprehensive resources for customer engagement professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center and want to move a Customer Engagement Center. We do this through a combination of consulting, quality development and research processes and training programs to sustain the momentum of change after our involvement.We do this by localizing the globally well-known and valid solutions for Turkey and delivering to the clients in our unique way.

Telephone Doctor Turkey is the only Contact Center Industry specific training and consulting company in Turkey, and helping to improve our clients’ performance -whether it be your people, your processes or your strategy by the following initiatives:

Telephone Doctor Turkey’s services are:

• TRAINING

Instructor-led Classroom Training

Training Consultancy

Customization

Blended Learning

Active Learning

Lean Learning

• CONSULTING

Call Center Start-up

Full Call Center Operational Assessment

IVR Scripting

Call Center Outsourcing Decision

Process Analysis and Optimization

Workforce Management Optimization

• CONTACT CENTER QUALITY SYSTEM (CCQM) SERVICES

Call Quality Performance Measurement

Mystery Calling

Customer Satisfaction Measurements

Call Analysis & Reporting (CAR)

Quality Assurance Calibration

CC Experience Score

• QUALITY LEAGUE

• CONTACT CENTER ACADEMY