Sonitel
Information Technology & Services in Türkiye
Overview
Sonitel — Turkey's 360° Customer Experience Platform
Sonitel is a Turkey-based customer experience platform that unifies contact center, IP and cloud PBX, omnichannel communication, CRM, ticket and task management, quality, reporting, and AI technologies in a single platform under Sonitel X Customer 360.
With over 20 years of industry experience and 17+ years under the Sonitel brand, we have delivered solutions to more than 1,000 customers across 25 industries. Today, our infrastructure is used by over 20,000 active agents, scaling from small teams to complex operations with 1,000+ agents.
Platform capabilities:
Contact Center — Inbound/Outbound/Blended, ACD, IVR, Predictive/Progressive/Preview Dialer, call recording, number masking
Omnichannel — Voice, WhatsApp Business API, web chat, email, SMS, video calls, Instagram and Facebook messaging; a single agent desktop with unified customer history
Sonitel AI — AI Agent, Agent Assist, chatbot, virtual assistant, STT/TTS, conversation analysis and summarization, sentiment and anomaly analysis, AI-powered quality evaluation
CRM & Workflow Management — Customer 360 view, ticket, task and quality management, SLA tracking
Reporting & Monitoring — Real-time operational dashboards, performance analytics, Power BI integration
We offer cloud, private cloud, on-premise, and hybrid deployment options; an architecture supporting in-country data residency in Turkey and KVKK/GDPR compliance; and REST API integrations with CRM, ERP, and enterprise applications. Our ISO/IEC 27001, ISO 9001, and ISO 10002 certified processes ensure information security, quality, and customer satisfaction at the corporate level.
sonitel.com.tr | +90 216 225 50 50 | info@sonitel.com.tr
Tagline
#OnePlatformEveryChannel
EMPLOYEES
11-50 employees
FOUNDED
2010
HQ
İstanbul
TYPE
Privately Held
Location
- Street
- Dudullu Caddesi
- City
- İstanbul
- Region
- —
- Postal code
- —
- Country
- Türkiye
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FAQ
What is the company name?
sonitel.com.tr is the website of Sonitel.
What is the industry of the company?
Sonitel (sonitel.com.tr) is in the Information Technology & Services industry.
What products and services does the company offer?
Sonitel (sonitel.com.tr) lists these specialties: Çağrı Merkezi Uygulamaları, IP Tabanlı İletişim Platformları, Müşteri Deneyimi Platformu, Çağrı Merkezi Yazılımı, Contact Center, Sonitel X Müşteri 360, Omnichannel, WhatsApp Business API, IVR, Predictive Dialer, IP Santral, Bulut Santral, CRM, Ticket Yönetimi, Görev Yönetimi, Kalite Yönetimi, AI Agent, Agent Asistan, Chatbot, Sanal Asistan, Speech Analytics, Görüşme Analizi, Duygu Analizi, Anomali Analizi, AI Kalite Yönetimi, STT/TTS, Numara Maskeleme, Raporlama, KVKK Uyumlu Veri Barındırma, VoIP, GDPR, and Dialer.
When was the company founded?
Sonitel (sonitel.com.tr) was founded in 2010.
How many employees does the company have?
Sonitel (sonitel.com.tr) has 11-50 employees.
What is the company type?
The company type of Sonitel (sonitel.com.tr) is Privately Held.
Where is the company headquartered?
Sonitel (sonitel.com.tr) is headquartered in İstanbul.
What is the address of the company?
The address of Sonitel (sonitel.com.tr) is Dudullu Caddesi, İstanbul, Türkiye.
What are the social media accounts of the company?
The social media account of Sonitel (sonitel.com.tr) is LinkedIn.
Social media