Quartz Claims Pty Ltd

Quartz Claims is a specialist Third Party Administrator (TPA) and claims advisory partner for the Australian general insurance market. We deliver modern, transparent, and efficient claims outcomes through a combination of deep technical expertise, technology-enabled workflows, and a compliance-first operating model.

We support insurers, MGAs, underwriting agencies, brokers, self-insured organisations and direct customers with scalable claims solutions that improve turnaround times, enhance decision accuracy, and lift customer experience across the full claims lifecycle.

What we do

1) Claims Management Services (TPA)

We provide end-to-end claims handling — from first notification through assessment, decisioning, settlement and ongoing stakeholder communication. Our approach is designed to be consistent, auditable, and responsive, with clear service visibility and disciplined governance.

2) Claims Leadership as a Service (Head of Claims consultancy)

For organisations that don’t have an in-house Head of Claims, Quartz Claims provides senior claims leadership on demand. This “claims professional for hire” model can support portfolio strategy, operating model design, governance, quality frameworks, regulatory readiness, supplier oversight, and performance uplift programs — without the fixed cost of a full-time executive role.

Lines of business

Motor, Property, Accident & Health, Casualty, Professional Indemnity and Financial Lines, and specialty portfolios including Marine, Aviation, Cyber and Travel.

How we deliver

Clear: Transparent communication, robust MI and reporting, and practical governance that gives clients visibility and control.

Fast: Streamlined workflows, disciplined triage, and technology-enabled process automation to accelerate cycle times.

Trusted: Experienced claims professionals, quality assurance, and compliance-first decisioning that protects customers and brands.

Technology-enabled operations

Quartz Claims leverages intelligent automation