Pulse | A Marmeto Product

Pulse, a Marmeto product, is a free NPS survey tool built for SaaS applications that want to understand how users feel before silence turns into churn. It helps teams collect customer feedback directly inside their product through a simple, customisable NPS widget.

Pulse gives teams control over when surveys appear, how often users see them, and how the widget looks inside the application. Every response includes useful context such as the page, device, browser, country, user details, and written feedback, helping teams understand the reason behind every score.

When an unhappy user responds, Pulse helps teams act immediately. Low ratings can trigger alerts, open live chat, show help content, or route users to support, making it easier to start conversations early, resolve issues, and improve customer retention before users leave.

Pulse is built for SaaS founders, product teams, customer success teams, and support teams that want more than an NPS score. Responses can be exported and analysed using ChatGPT, Gemini, or any AI tool, helping teams spot patterns, understand customer sentiment, improve the user experience, and build stronger relationships.