Legal Ombudsman
Legal Services in United Kingdom
Overview
The Legal Ombudsman (LeO) resolves complaints about providers of legal services that haven’t been resolved to customers’ satisfaction – as quickly and informally as possible. LeO covers the majority of legal services provided in England and Wales. The rules and limits about what complaints LeO can help with are set out on LeO’s website.
The second vital part of LeO’s work is sharing learning and insight from the complaints it sees. This promotes better complaint handling, prevents future complaints and helps drive higher standards in legal services.
The Legal Services Act 2007 (the Act) established the Legal Ombudsman scheme and the Office for Legal Complaints (OLC) to administer it. The Act also established the Legal Services Board (LSB) to oversee the regulation of the legal profession in England and Wales. Both the OLC and the LSB are Arm’s Length Bodies of the Ministry of Justice (MoJ). LeO’s work supports and aligns with the regulatory objectives.
Read our 2024-27 strategy at https://www.legalombudsman.org.uk/who-we-are/corporate-publications/olc-strategy-2024-27/
Tagline
Resolving consumer complaints about legal providers, and sharing insight to improve legal services.
EMPLOYEES
201-500 employees
FOUNDED
2010
HQ
Birmingham
TYPE
Nonprofit
Location
- Street
- —
- City
- Birmingham
- Region
- —
- Postal code
- —
- Country
- United Kingdom
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FAQ
What is the company name?
legalombudsman.org.uk is the website of Legal Ombudsman.
What is the industry of the company?
Legal Ombudsman (legalombudsman.org.uk) is in the Legal Services industry.
What products and services does the company offer?
Legal Ombudsman (legalombudsman.org.uk) lists these specialties: Ombudsman scheme, Dispute resolution, Legal services, Customer service, Consumer protection, Regulation, and Complaints handling.
When was the company founded?
Legal Ombudsman (legalombudsman.org.uk) was founded in 2010.
How many employees does the company have?
Legal Ombudsman (legalombudsman.org.uk) has 201-500 employees.
What is the company type?
The company type of Legal Ombudsman (legalombudsman.org.uk) is Nonprofit.
Where is the company headquartered?
Legal Ombudsman (legalombudsman.org.uk) is headquartered in Birmingham.
What is the address of the company?
The address of Legal Ombudsman (legalombudsman.org.uk) is Birmingham, United Kingdom.
What are the social media accounts of the company?
The social media account of Legal Ombudsman (legalombudsman.org.uk) is LinkedIn.
Social media