Key Lime Interactive

Key Lime Interactive is a Customer Experience and User Experience research, strategy, and full-service agency focused on helping companies take a human-first approach to building better brand experiences, products and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity Index™ report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

We make it our business to answer research questions that help a company move the needle in terms of acquisition, convergence, and customer experience differentiation.

Key Lime Interactive becomes your lens. We strive to intimately understand your product, we consult with your consumers on a level they can relate to in order to view the world and your offering the way they do. At the end of the day, we excel at blending the two to direct you down the path of innovative, thoughtful, intuitive and consumer-driven solutions.

Offerings include:

Usability and Market Research

Usability expert consultations/Expert reviews

Customer Journey Mapping

QuickInsights™ studies

Eye Tracking

Moderated and web-based remote studies

Competitive Insights via Key Lime Labs™

Survey design, analysis and implementation

Gap analysis

Information architecture/ Navigation card-sort

Persona creation

Prototype usability