Gurubase

Gurubase is a hallucination-resistant AI platform that enables organizations to deliver accurate and secure customer support using their own knowledge. Designed for both cloud and on-prem environments, Gurubase turns internal and external data sources such as websites, PDFs, GitHub repositories, Confluence pages, Zendesk tickets, Slack messages, and APIs into reliable AI agents grounded in verifiable sources.

Gurubase acts as a tier-0 support layer, handling repetitive questions 24/7 while reducing support workload and operational costs. Its proprietary architecture ensures that every response is source-grounded, traceable, and auditable, making it suitable for regulated industries and enterprise use cases.

Beyond question answering, Gurubase supports advanced use cases through Actions, which allow AI agents to work with dynamic and real-time information. Actions enable use cases such as checking live system status, querying internal APIs, generating structured outputs, triggering workflows, or performing calculations based on up-to-date data. This allows organizations to move from static knowledge assistants to operational AI agents that interact with real systems securely.

Actively used across multiple countries and industries, Gurubase delivers measurable impact including significant reductions in support workload and rapid return on investment. By combining strong security, deployment flexibility, and production-grade AI reliability, Gurubase enables organizations to confidently use AI in real-world, mission-critical operations.