GainTrace

GainTrace is an AI-native customer success platform that helps B2B SaaS teams predict churn, score customer health, and grow net revenue retention (NRR) - with the evidence behind every number.

Unlike tools that hand you a health score and leave you guessing, GainTrace shows the why: the exact usage, support, and sentiment signals moving each account's health and risk. By combining product usage with support and conversation data, it flags at-risk customers months before the renewal - while there's still time to act.

Who it's for: Customer Success Managers (CSMs), CS leaders, Chief Customer Officers (CCO) and Chief Revenue Officers (CRO) at B2B SaaS and subscription companies who want fewer surprises and more provable outcomes.

What you can do with GainTrace:

• See who's thriving and who's at risk across your whole book, ranked by revenue at stake

• Understand exactly why an account's health is moving, backed by real signals

• Put every renewal and expansion on one timeline, with runway to act early

• Unify CRM, product, billing, and support into one source, so the number is the number

• Walk into every renewal and QBR with evidence, not guesses

GainTrace is best for teams who want explainable, evidence-backed customer success - retention you can defend, and growth you can prove.