Etech Global Services
Outsourcing and Offshoring Consulting in United States
Overview
Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and retail. Founded in 2003 with 400 employees in a single Texas facility, the company has grown to nearly 4,000 team members across seven locations in three countries, managing over 200 million customer interactions annually. Etech operates as both a full-service contact center BPO and an AI technology developer through its ETS Labs division, which processes more than two billion conversations annually through quality analytics and handles one million voice AI interactions per month.
Core technology products include QEval™, a quality management platform delivering 100 percent interaction coverage, recognized by ICMI in 2025 as Best New Technology Solution.
Etech holds SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications and is certified as a minority-owned business enterprise.
Tagline
Delivering effortless CUSTOMER EXPERIENCES through advanced analytics and contact center solutions #CX
EMPLOYEES
1,001-5,000 employees
FOUNDED
1997
HQ
Nacogdoches, TX
TYPE
Privately Held
Location
- Street
- 1903 Berry Drive
- City
- Nacogdoches
- Region
- TX
- Postal code
- 75964
- Country
- United States
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FAQ
What is the company name?
etechgs.com is the website of Etech Global Services.
What is the industry of the company?
Etech Global Services (etechgs.com) is in the Outsourcing and Offshoring Consulting industry.
What products and services does the company offer?
Etech Global Services (etechgs.com) lists these specialties: Contact Center Services, Quality Assurance, Development Services, Live Chat Services, Speech Analytics, Quality Monitoring, Omnichannel Customer Experience, Performance Management, Workforce Management, Call Center Services, Call Center Solutions, Contact Center Solutions, Software Development, Artificial Intelligence, Machine Learning, Contact Center Quality Monitoring, Call Center Quality Monitoring, Software as a Service, IT Staff Augmentation, Hire Developers, Call Center Outsourcing, IT Outsourcing, and Outsourcing/Offshoring.
When was the company founded?
Etech Global Services (etechgs.com) was founded in 1997.
How many employees does the company have?
Etech Global Services (etechgs.com) has 1,001-5,000 employees.
What is the company type?
The company type of Etech Global Services (etechgs.com) is Privately Held.
Where is the company headquartered?
Etech Global Services (etechgs.com) is headquartered in Nacogdoches, TX.
What is the address of the company?
The address of Etech Global Services (etechgs.com) is 1903 Berry Drive, Nacogdoches, TX, 75964, United States.
What are the social media accounts of the company?
The social media account of Etech Global Services (etechgs.com) is LinkedIn.
Social media