British Airways Holidays

At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences.

From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously. We offer low deposits and flexible repayments. Members of the British Airways Club can collect both Avios and Tier Points when booking their holiday, as well as using Avios as a form of payment.

Customers can choose from more than 10,500 carefully selected hotels in over 600 locations across 100 countries. Car hire, in partnership with Avis & Budget, airport transfers and sightseeing experiences can also be booked on ba.com, or by calling our destination experts.

First established in 1955 then rebranded as British Airways Holidays in 1991, we are a wholly owned subsidiary of IAG Loyalty.

We operate in almost 50 markets globally and we are now the UK’s sixth largest Tour Operator in the latest ATOL data published by the Civil Aviation Authority.

We’ve gathered over 500,000 verified customer reviews, and we’re delighted that over 91% of our customers would book with us again.

We’re proud to be recognised as one of the Top 3 most recommended UK brands in YouGov Plc’s 2025 rankings. Based on a year of positive Recommend scores, this reflects the trust our customers place in us - and their considered choice to share that experience with others.

We regularly ask our colleagues how they feel about working at British Airways Holidays and we are delighted that a high percentage say that they want to work here because of our culture and work environment and that we have a vision for the future that's easy to understand and meaningful.

Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com/contactus