About
Since founded in 1997 Telephone Doctor Turkey has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources. In 2018, it has been carrying on its activities together with its overseas partners under the name of CCacademia. The experienced and dedicated team of industry insiders, trainers, and consultants of Telephone Doctor Turkey are committed to helping you to raise the strategic value of your contact center, optimize your operations and improve your customer service.
Telephone Doctor Turkey is the leading provider of comprehensive resources for customer engagement professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center and want to move a Customer Engagement Center. We do this through a combination of consulting, quality development and research processes and training programs to sustain the momentum of change after our involvement.We do this by localizing the globally well-known and valid solutions for Turkey and delivering to the clients in our unique way.
Telephone Doctor Turkey is the only Contact Center Industry specific training and consulting company in Turkey, and helping to improve our clients’ performance -whether it be your people, your processes or your strategy by the following initiatives:
Telephone Doctor Turkey’s services are:
• TRAINING
Instructor-led Classroom Training
Training Consultancy
Customization
Blended Learning
Active Learning
Lean Learning
• CONSULTING
Call Center Start-up
Full Call Center Operational Assessment
IVR Scripting
Call Center Outsourcing Decision
Process Analysis and Optimization
Workforce Management Optimization
• CONTACT CENTER QUALITY SYSTEM (CCQM) SERVICES
Call Quality Performance Measurement
Mystery Calling
Customer Satisfaction Measurements
Call Analysis & Reporting (CAR)
Quality Assurance Calibration
CC Experience Score
• QUALITY LEAGUE
• CONTACT CENTER ACADEMY
Details
- Industry:
- Professional Training and Coaching
- Company size:
- 11-50
- Headquarters:
- İstanbul
- Turkey
- Org type:
- Privately Held
- Founded:
- 1997
- Specialties:
- Call Center Training, Call Center Research, Call Center Consulting, Customer Service Quality, Mystery Calling, Customer Experience, Corporate Culture in Telephone, Telesales, CC Process Analysis and Optimization, Call Center Start-up, Call Center Operational Assessment, CC Workforce Management Optimization, Call Center Outsourcing Decision, IVR Scripting, Call Quality Performance Measurement, Mystery Calling, Customer Call Satisfaction Measurements, Call Analysis and Reporting (CAR), Call Calibration, Customer Experience Score, Call Center Academy, Call Center Management Training, Call Center Agent Training, and CCQM Services
- Follower count:
- 1369
- Employee count:
- 7
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